Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Short FactsDortmund, GermanySwisslog, hybridCustomer ServicePermanent PositionResponsibilitiesMake an impactWithin our customer service organization, you will provide leadership and co-ordination to a team of SAP EWM- and Software Service Engineers working with the Warehouse Management Softwares SAP EWM and WMX.You have the overall responsibility for the management of the Software Service for customer projects and corresponding maintenance contracts.You are responsible for the processes of change and incident- / problem management.You identify business opportunities for Swisslog at our Software Service customers.You make sure that the required services can be provided and the customer satisfaction is ensured.Also escalation management will be one of your tasks.Additionally you will build relationships and maintain contact with other Swisslog software communities and other relevant stakeholdersApplication RequirementsWhat you need to succeedYou have successfully completed a University degree (information systems, logistics) or comparable educationYou are experienced with managing Software Service teamsIdeally, you have already worked with SAP EWM serviceYou are experienced with software development and software lifecycle managementYou are passionate about customer service business and about people managementIn addition you are able to communicate transparently, effectively and consistently with all stakeholders and focus on customer needs and satisfactionYou are fluent in German and English#LI-KK1Flexible Working OptionsGlobal OpportunitiesGreat Team SpiritModern Work EnvironmentOur promise to youSwisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.About SwisslogSwisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.Join the journey!If you think a career with Swisslog could be what you are looking for, wed love to hear from you.Were looking forward to receiving your application!Ready to start your Journey?We are looking forward to hearing from you