We at Luxe Talent, an international recruitment and training consultancy, are looking for a Customer Care & Personal Shopping Advisor – Munich – Mandarin Speaking (m/f/d) for one of our international clients in the luxury online fashion retailer field.
Responsibilities as Customer Care & Personal Shopping Teamlead:
* Act as the point of contact and ambassador to Mytheresa’s top clients
* Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
* Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
* Create and implement new selling ideas to ensure sales targets are met
* Drive and participate in all acquisition opportunities
* Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
* Responsible for the Pre-Reservation four times a year
* Responsible to update the preference sheet/ profile of the customers
* Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
* Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
* 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
* Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
* Love for fashion and technology
* Enthusiastic, innovative and creative
* Sales-driven
* Tech savvy
* Great communicator
* Organized and detail oriented
* Fluent in written and spoken German and English
* Very good level of Mandarin
If you believe your profile matches, apply by clicking the button on the right!
Luxe Talent is a leading consultancy in recruitment, talent search, and training for the fashion, luxury, and retail industries in Europe. For over 15 years, we have been helping companies recruit the best talent and guiding our candidates in their next career step.
To stay up to date with all open positions, visit our portal and follow us on social media via our Luxe Talent profile (LinkedIn and Instagram ) and the Retail Academy, our specialized training academy.
If you're interested in a position abroad, check out our open positions here or go directly to Luxe Talent in Sain, Germany, French, Italy, the Nethertlands, The UK or Switzerland
Luxe Talent guarantees a fair, inclusive, and ethical recruitment process for all the projects we manage.