Triumph is one of the world''s largest intimate apparelcompanies. It enjoys a presence in over 80 countries with the corebrands Triumph and sloggi. Globally, the company serves 20,000wholesale customers and sells its products in more than 2,300controlled points of sale as well as via several own online shops.The Triumph Group is a member of the amfori Business SocialCompliance Initiative (amfori BSCI). Aufgaben Roles andResponsibilities: Foster a diverse, engaged, and high performingteam by creating a supportive and empowering work environment. Enable the team to work independently, driving business success andenhancing the customer experience in line with key priorities. Serve as the primary contact for customers and the CustomerInteraction Team, managing all inbound and outbound communicationchannels. Improve end to end customer journey processes incollaboration with other business functions. Monitor keyperformance indicators (KPIs) and take corrective action as needed. Build strong relationships with key accounts, ensuring smoothcommunication with the Sales team. Identify opportunities forinnovation and process improvements that enhance customersatisfaction and business performance. Develop a customer focusedteam committed to improving the customer experience and drivingbusiness success. Lead as Key Users and Single Points of Contact(SPOC) to provide training and support for new and existing teammembers. Troubleshoot system issues and promote continuouslearning to strengthen team capabilities. Profil Your IdealProfile: You have gained 3 5 years of experience in CustomerService and/or Contact Center operations. You possess provenexperience in team management and strong leadership skills. Youhave strong planning and organizational skills, with a structuredapproach to executing operational tasks. You are fluent inEnglish and German, with excellent verbal and written communicationskills. You demonstrate intercultural awareness and the abilityto work effectively in diverse environments. You have a strongbusiness sense, are eager to learn, and are highly self motivatedwith a results driven mindset. You are a quick, analyticalthinker who thrives in fast paced environments. You have projectmanagement skills, and knowledge of methodologies is an advantageWir bieten Why should you join us? You will have the opportunityto work with a leading brand in the fashion industry, recognizedfor its innovation and market leadership You will become part ofa diverse, multicultural work environment that celebratesindividuality and fosters a culture of inclusion and uniqueness You will enjoy the flexibility of the company''s hybrid workingpolicy, allowing you to balance your professional and personal lifeeffectively We continuously strive to recruit new talent, offeringthem one of the textile industry''s most international workingenvironments, excellent conditions and great developmentopportunities in a company still owned and m