Client Service Manager Fund Administration About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service. DEPARTMENT OVERVIEW Working in the Fund Administration CSM team in Luxembourg, you will be part of a team that is key to the success of our fund administration activities in Luxembourg. The team is in close contact with internal and external service providers in the investment fund business (e.g. fund accounting operations teams, project teams, portfolio managers, fund development specialists, management companies, auditors and regulators). The successful candidate will act as primary client facing partner for a portfolio of clients, responsible for the service and delivery within fund accounting, including query management, service metrics and project coordination. MAIN DUTIES: Be a primary point of contact for a single or multiple Northern Trust client/s within the segment. Ensure excellence in communication, responsiveness and resolutions of client and partner queries and issues. Preparation and presentation of KPI and service level reporting to internal stakeholders and third parties. Building a stable relationship with the clients and internal departments to support key interactions and seamless escalation. Represent NT across all service and change discussions for Fund accounting, Financial Reporting and Expenses. Where required, manage directly a team of professionals that work within cross products area. Be integral to the build out and continuous development of the operating model within Fund Services in EMEA. Ensure that the service quality that is delivered to clients is of an excellent standard. Build out a progressive approach to improving the quality of service delivered to the client. Support the Co ordination and delivery of all key service reviews, due diligences, and presentations with the client. Support Snr Management with appropriate escalation of all issues, service updates, and progress updates for the client. Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Product development, for both on and off locations. Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning. Primary client facing subject matter expert for service delivery impacting matters and incident resolution and reporting. Maintains governance