Description:
Our client a call centre based in Lisbon require Native German speakers to review content online.
* WFO model – Lisbon Office
* Full time Monday to Friday business hours
* We are only accepting applications from candidates living in the Lisbon area
* First Contract - 6 Month Contract
* German speaking Salary 1550€ gross paid *14 plus meal allowance
The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images.
Roles and Responsibilities:
* To be a SME ( Subject Matter Expert) for quality guidelines
* To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their individual judgements/decisions restricted within the options being provided as per task guidelines.
* Participate in calibration sessions with your team and included stakeholders for the workflows as per instructions from the team lead
* To do Peer audits as a part of the process model and also to assist in training as per need.
* To coordinate with other team members for sharing best practices.
* Work independently and within a team
* Communicate and write well with internal and external contacts as per requirement.
* Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
* All KPI related tasks must be followed & adhered to avoid business impact
* To ensure that breaks are pre-approved by SME, Team Leader or Manager
* Follow all instructions from Team Leader, Command Centre or superiors.
* Adhering to all Office and Process specific policies.
* Maintain confidentiality for all process related work and other office related critical details
* Assist team lead/manager in Interview process for future hires
* Actively participate in calibration and assessment of tests used in selection process
* Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
* Work on multiple customer projects at the same time depending on the customer requirements
Other Requirements
* 100% work from office
* Fixed schedule of Monday to Friday - Range can be from 7:00 AM to 8:00 PM, 40h per week.
* Transport allowance to be provided as per project policy
* After initial training which can last up to a week, candidates will take the mandatory certification given by the customer. It is mandatory to clear the certification in a maximum of 2 attempts
Requirements:
native level german with basic english
Offer:
Please see job description for salary