Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Customer Experience Measurement & InsightsGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz AG, StuttgartStartdatum:..5Veröffentlichungsdatum:..5Stellennummer:MER3KN7Arbeitszeit:Vollzeit BewerbenAufgaben
Mercedes-Benz is launching the new "CX Engine" initiative to enhance its customer experience measurement and analysis capabilities. This initiative involves implementing a software-based platform that will consolidate and analyze both experience and operational data from customer touchpoints across the entire customer journey, including digital and physical interactions in order to identify areas for improvement.
The rollout activities for physical (retail) touchpoints began in March 5. The Customer Experience Measurement and Insights team is seeking a Rollout and Project Management Intern with the following responsibilities:
1. Rollout Management Support market Key Accounts with communication tasksManage technical requirements from stakeholdersEvaluate, prioritize, and steer timely project implementationCoordinate with markets, regions, IT, development teams, and external partnersPrepare presentations and reports for project management
This role is crucial for Mercedes-Benz's efforts to elevate its customer experience by leveraging advanced analytics and insights across the customer journey. The successful candidate will play a key role in implementing a state-of-the-art CX platform that aligns with the company's commitment to innovation and customer-centricity.
Qualifikationen
2. Studies in the field of business administration, economics, business informatics, or related field
3. Prior internship or working student assignments in digital product rollouts and project management topics are a plus
4. Knowledge of data protection topics is an advantage
5. Experience using project management tools such as JIRA and Confluence
6. Proficiency in English (German is a plus)
7. Strong communication and customer orientation skills
8. Ability to balance interests of different stakeholders
9. Teamwork and adaptability
10. Creativity and implementation strength
11. Affinity for agile working methods
Additional information:
Please find the criteria of employment .
Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
BenefitsEssenszulagenMitarbeiterhandy möglichMitarbeiterrabatte möglichMitarbeiterbeteiligung möglichMitarbeiter EventsCoachingFlexible Arbeitszeit möglichHybrides Arbeiten möglichGesundheitsmaßnahmenBetriebliche AltersversorgungMobilitätsangebote
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