On average it takes 5 minutes to apply for this role.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..
Who we are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a German Customer Service Host, you’ll hold a very exciting role within the growing Customer Support Department at Betway. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses.
The core element of Betway are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high potential allowing them to develop their career and themselves within the business.
What you’ll be doing
As part of your role, your responsibilities will include:
1. Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language German and/or second language being English, where applicable
2. Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed
3. Processing and resolving of incoming and outgoing contacts in a multimedia environment
4. Processing pertinent information into relevant databases
5. Completion of tasks assigned during shift
6. Customer relationship building and management as well as cross selling of products and services
7. Problem solving tasks during shift
8. Handling and taking full responsibility for customer related queries
9. Excellent time management and adherence to schedule
10. Performing extra tasks given by managers / shift supervisors as required.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
11. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
12. Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
13. Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
14. Exceptional attention to detail, ensuring high standards of quality in all outputs
15. Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
16. German as a first/native language - strong written and verbal communication skills
17. Fluency in English - strong written and verbal communication skills
18. Valid work/residence permit to work in Germany
19. Availability to work on 24/7 shift patterns.
Desirable skills you’ve got up your sleeve
It would be great if you also have some the following skills:
20. In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
21. Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
22. Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
23. Experience in developing and executing customer retention strategies
24. Minimum of high school qualification
25. 2 years’ work experience post qualification
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
26. Adaptability
27. Ownership and accountability
28. Initiating action
29. Resilience
30. Team orientation
31. Integrity
32. Innovation
What you’ll get back
We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:
33. We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
34. Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
35. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
36. Local benefits:Private Health CareLife Assurance & Income ProtectionCompany Pension
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
Should you not hear from us within 2 weeks, please assume your application has not been successful.