Description Background he United Nations Volunteers (UNV) programme is administered by UNDP and follows all UNDP rules and regulations. UNV is the UN system common service that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers. UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework. The ICT Infrastructure team at UNV Information and Communications Technology Section (ICTS) is responsible for the operations of the data centre and the provision of all ICT hardware, software, network and telecommunications services to UNV HQ. Under the supervision the ICT Infrastructure Team Lead, the ICT Analyst, Service and Identity Management contributes to the deliveries of the 2022-2025 UNV Digital Strategy in the are of Digital Workspace, Cloud migration, Cyber-security and Service management. Duties and Responsibilities Service Management: Contribute to the implementation of ICT infrastructure projects related to the digital strategy, ensuring full compliance with corporate information management and technology standards, guidelines and procedures for the technology environment; Support the migration to Microsoft 365 E5 Support the implementation of Microsoft Viva Suite Implement technology facilities to ensure backup, redundancy and disaster recovery provisions in compliance with the systems introduced during the strategy; Support SalesForce access and permissions Comply and improve the user management lifecycle, in full collaboration with UNDP ITM and adjust to UNV onboarding/off boarding process in light of the new identity solution in place Monitor Office 365 license usage, compliance and associated costs Perform second and third-level desktop troubleshooting in conjunction with the ICT Help Desk in light of new infrastructure, digital workspace, cybersecurity and identity systems in place from the digital strategy; Administer identities in multiple directories (Local AD, Entra ID, B2C, O365, SalesForce, Identity and Access management); Coordinate user requests within existing UNV IT standards and procedures. Management of Hybrid Cloud Datacenter(s): Plan, install and maintain ICT server infrastructure (Linux Windows) and ICT services; Administer Directory Services to actively maintain DNS, DHCP, Postfix, and identities; Monitor, Manage, and Maintain configurations & running cost for o365/Azure/Devops cloud IaaS Maintain/Document configuration management for all newly introduced services. Provide technical advice on network administration to other agencies as required; Plan, install and maintain firewalls, routers, switches, cabling system and patch panels as part of the cyber-security digital track; Manage Virtual Private Network technology infrastructures, including site-to-site VPN, Remote Access VPN Business continuity and ICT security: Ensure the protection of corporate electronic information stored on hybrid cloud; preparation of statistical charts, tables and reports as part of the new policies on information classification and data privacy; Implement and maintain IT security systems, such as Firewalls, IPS, Web-Filtering, Anti-Virus, CDN and Nessus security scans as part of the cyber-security digital track of the digital strategy; Keep proper and complete documentation of all systems, implement and maintain change control procedures and update systems inventory as needed; Support the development and update of the ICT disaster recovery plan that serves as input into the UNV business continuity plan, ICT infrastructure and training plans. Follow up of implementation and testing; The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Institutional Arrangement: The IPSA will work under the direct supervision of the ICT Infrastructure Team Lead. Competencies Core: Achieve Results: LEVEL 1 Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1 Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1 Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1 Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1 Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1 Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1 Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical: Information Management & Technology - Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCNR, CCNP or similar is desirable. Information Management & Technology - IT Security Management: Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems.Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable. Digital - Data literacy: Understand the potential as well as the limitations of using data driven innovation Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration Business Direction and Strategy - Effective Decision Making: Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications Required Skills and Experience Education: Advanced university degree (Master's degree or equivalent) in Information Technology, Computer Science or related discipline is required, or A first-level university degree (Bachelor´s degree) in the areas mentioned above in combination with additional 2 years of qualifying experience, will be given due consideration in lieu of Master´s degree. Experience: Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant technical experience in Hybrid Cloud operations and IT infrastructure, system/network administration. Required skills and competencies: Experience of Azure, VMware & HyperV, multi-platform server environment (Linux Windows), Identity Management, LDAP; Experience of Cisco LAN/WAN technologies and SAN/NAS; ITIL Certified; Cisco Certified. Desired additional skills and competencies: Azure certifications would be an asset; Security and identity certifications would be an asset. Microsoft Entra ID experience is desired. Microsoft B2C experience is desired. Required Language(s) (at working level): Fluency in English. Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.