Our team consists of seven dedicated professionals passionately committed to sustainable and efficient customer complaint handling. Join us in a collaborative environment that fosters knowledge sharing, teamwork, and solution-oriented work approaches.
YOUR TASKS:
* Coordinate and process customer complaints in close collaboration with international sales subsidiaries, technical support, and product management.
* Analyze root causes of encoder and motor feedback system failures in coordination with internal departments such as production and development.
* Create detailed 8D reports for internal and external customers.
* Initiate corrective actions and monitor their implementation in cooperation with relevant departments.
YOUR PROFILE:
* Completed technical training with further qualification as a state-certified technician in Electrical Engineering or a comparable qualification.
* Initial work experience in the production of electronic components or quality management.
* Proficient in MS Office; ideally, experience with SAP (QM module) or CAQ systems.
* Desirable knowledge of diagnostic software (SISTEQS) and interfaces such as Hiperface, HiperfaceDSL, EtherCat, IO-Link, ProfiNET, ProfiBUS, and Ethernet IP.
* Good English skills, as well as strong teamwork and communication abilities.
* Strong quality awareness and analytical thinking skills.
YOUR APPLICATION:
* We are looking forward to your online application
* Helene Lutz
* Job-ID 36571
* All applications will be treated confidentially
*At SICK, we see people, not gender.
We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.
Stichworte: Reklamationsmanagement, Qualitätssicherung