Location: Full Onsite. Berlin Mitte, Germany. About Company A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale. Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI-driven supply chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers. At its core is a proprietary AI-powered operating system that autonomously manages sourcing, sales, fulfillment, and fintech solutions within a unified order-to-pay infrastructure. By embedding financial services and logistics directly into its platform, it self-optimizes trade flows, reduces reliance on intermediaries, and accelerates transactions with minimal human intervention. With a team of 75 FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple-digit million GMV, and setting new industry standards in autonomous, AI-powered supply chain orchestration. What you will do Be the referent for all post-sales customer-related topics. Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives. Develop and implement scalable processes. Identify opportunities to improve the customer experience, increase retention, and generate additional post-sales revenue streams Lead and mentor a team of 3 operations/CS managers, providing coaching, support, and professional development opportunities. Work with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives. Who you are You possess a Bachelor's degree or Master's degree in Business or a related field You have excellent communication skills in both German and English. You thrive in high-pressure environments and enjoy tackling crisis management and firefighting tasks. You excel in data analysis and process optimization, continually seeking ways to improve operations and customer satisfaction. You possess strong problem-solving skills, allowing you to navigate complex challenges effectively. Ideally, you have experience with Salesforce, enhancing your ability to manage customer relationships and operations efficiently. You bring 3-5 years of experience in customer service, customer success, operations, or account management, demonstrating your capability in these fields. You have a proven track record of leading a team, showcasing your leadership and team management abilities. Why This Role A role to fulfill with entrepreneurial freedom and a pre-validated business model to be pushed to the next level An experienced founding team (three companies, 2 exits) A future-proof job with an attractive salary in a successful and value-oriented company Collaboration with top-tier investors and angles (incl. various unicorn founders) as well as leading market experts A challenging yet rewarding work environment, and the opportunity to make a significant impact within a rapidly growing company Beautiful office space in the center of Berlin, monthly all-hands, team events, and team lunches Join one of the fastest-growing B2B companies in Europe in an industry that is starving for innovative solutions. Work with an international intercultural team led by serial entrepreneurs and seasoned executives, advised by some of the brightest minds in the industry. We are looking forward to hearing from you Please note: We are committed to fostering a diverse and inclusive workplace where everyone's unique talents and perspectives are respected. We firmly believe that our strength lies in the rich tapestry of backgrounds, experiences, and ideas that our team members bring to the table. As an equal opportunities employer, we value and embrace differences and are dedicated to providing a fair and supportive environment for all. We encourage candidates from all walks of life, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic, to apply and join our team. We firmly believe that diversity drives innovation, creativity, and success, making us stronger as a collective. CoreTylynt and its partners are committed to providing a stellar candidate experience.