Your career in the IT industry is no coincidence! Benefit from our unique network: We are currently looking for a Service Desk Agent in the Lemwerder area. Are you an IT specialist in system integration and looking for a new challenge? Trust our expertise and use our springboard to success. Apply directly online now! We value equal opportunities and welcome applications from people with disabilities, whose inclusion is particularly important to us.
Here's what we offer
1. Attractive salary and long-term job security through group affiliation
2. Reimbursement of travel expenses
3. Vacation entitlement of up to 30 days per year
4. Individual training with renowned partners
5. A wide range of employee benefits
Your tasks
6. First point of contact for questions, problems, inquiries and change requests in the IT area
7. Processing technical questions in exchange with users and finding solutions via remote access
8. Working with a ticket system to accept, classify and process faults
9. Working closely with second-level support
10. Documenting and maintaining IT solution approaches and supporting IT projects
Your profile
11. Completed vocational training, ideally related to IT
12. Ideally professional experience in IT service desk or IT administration
13. Good knowledge of Microsoft Windows and Office products
14. Basic knowledge in the administration of user accounts and groups (Microsoft Active Directory) is an advantage
15. Very good knowledge of German and good written and spoken English
16. Ability to work in a team and a strong service orientation
17. Structured, independent and solution-oriented way of working