Our mission We are looking for support in our Customer Operations department as soon as possible. You will play a crucial role in the successful development and implementation of our vision for sustainable agriculture. Our vision is to completely replace soy and fishmeal with insects as a regional and sustainable feed. As a Planning Engineer / Project Manager (m/f/d), you will continuously contribute your experience in the planning, implementation, and further development of projects. You will provide technical support during the sales process. You will independently plan customer projects, such as the setup of system components, and act as the central point of contact for project coordination between customers, suppliers, local craftsmen, and FarmInsect. The setup of the systems will be carried out by our suppliers and assembly contractors with their own construction management. You will independently manage the scheduling based on customer requirements and will be ultimately responsible for ensuring that everything is correctly assembled and that the system is commissioned together with the customers. Afterward, you will conduct follow-ups with customers to ensure the system runs smoothly. You will use your expertise and customer feedback to improve our systems and further develop our services. Additionally, you will support existing customers remotely, via telephone and remote monitoring, and through on-site visits, coordinating repair operations by our suppliers' assembly teams. Our goal is to ensure that every single customer is 100% satisfied and that we are always there to help in case of problems. The Customer Operations team is available to our customers for questions. We have an on-call service on weekends, which is shared by all Customer Operations team members (m/f/d), with most inquiries occurring during the week. Other times are covered by 24-hour hotlines provided by our suppliers. Your profile Degree in Automation, Electrical Engineering, Computer Science, Mechanical Engineering, Process Engineering, or a similar field/ equivalent qualifications Several years of experience in automation technology, process, and chemical engineering Several years of experience in project planning, execution, and project management Entrepreneurial mindset, independent working style Practical understanding Driver's license class B (formerly class 3) Willingness to continuously learn new things, problem-solving skills, and creativity Excellent German and English language skills Why us? Collaboration with a diverse team of over 10 nationalities that is continuously growing High potential for personal growth, in organizing and shaping work processes, ideation, and implementation Vast opportunities for advancement and career growth Pioneering work in the field of AgriTech Working on relevant topics that contribute to making the world a better place 50% remote work, with travel required for site visits, customer meetings, and trade fairs Positive and upbeat work environment How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications