Responsibilities
Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team and satisfy our customers by delivering an outstanding customer experience.
1. Support our existing customers with their technical and accounting issues over the phone and via email
2. Provide support to our customers by answering inquiries via our ticket system and support chat
3. Prepare offers for prospect customers, tailoring solutions to their individual needs
4. Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
5. Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Requirements
6. University degree in the field of economics, or other relevant vocational education such as commercial or technical training
7. Fluency in German and English is mandatory, other languages are a plus
8. Windows® user knowledge desirable
9. First professional experience in working in a customer focused role is a plus
10. Determination, enthusiasm and willingness to learn
11. High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work
12. Working independently is just as important to you as team spirit
13. Strong communication skills and passion for working with people
What we offer
14. Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
15. Access to Corporate Benefits platform with many discounts
16. Quarterly team events and company-wide celebrations
17. Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
18. Hybrid and Flexible work time with up to 50% home office
19. Work From Abroad Program allowing up to 40 days of work from abroad
20. We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!