We're looking for
...you as Product Manager (m/f/d), to make an important contribution to climate neutrality together with us at thermondo. With your interest in renewable energies and your identification with our values, We do what we say, Better everyday, Stronger together, you will create real added value for us all.
If you enjoy this
* Developing and executing a strategic product roadmap for our customer care ensuring customers get resolutions with fast response time and state-of-the art problem solving
* Identifying the right (order of) opportunities and piloting new ideas quickly to maximize the impact of your work.
* Guiding a team of Salesforce admins, developers, and designers towards discovering and delivering highly efficient solutions; including leveraging AI technologies
* Working with our service leadership to standardize processes and to ensure highest adoption of your solutions.
* Ensuring end-to-end integration of your product into the workflows of our platform.
* Measuring the success of your features on resolution time and customer satisfaction, collecting user feedback, and “never be done” with finding ways to improve.
And recognise yourself here
* Having at least 3 years of professional experience as a product manager with a proven track record; ideally in Service or Operations-related topics.
* Experienced working with Salesforce Service Cloud
* Having first experience with AI co-pilots and agents and strong willingness to applying AI technologies to streamline business operations
* Experienced in standardising and automating operational processes with high degree of efficiency and best practices
* Working in a data driven way with ability to measure impact and to use insights to inform decisions
* Committed to solving problems to drive measurable business outcomes.
* Able to influence and to align key business partners on product roadmap and feature sets.
* Having appreciation of velocity mindset and quick iteration in order to deliver value early and learn fast.
* Having at least C2 level of English and C1 level of German.
What we have to offer
* Join a team of Product Managers, Software Engineers, Designers, Data and Salesforce people who are excellent in their craft and are happy to share their knowledge and help you grow alongside them
* Our team is using the latest frameworks and is working with a modern tech stack to build powerful products for our customers, craftspeople, and internal teams
* We offer a challenge with purpose - the better our tech, the more people will live climate-neutral and the better the world becomes for future generations
* A corporate culture that brings people from all walks of life together - regardless of gender, origin, age or background.
* A modern office in the heart of Berlin-Kreuzberg with a roof terrace, where dogs are also welcome.
* Work flexibly from the mobile office - up to 3 days a week.
* Monthly company events such as Lunch & Learn and Drinks & Action.
* Further your education! Regular opportunities for training and further education from our own Learning & Development team or external coaches.
* A contribution to the company pension scheme.
* Your well-being is important to us, which is why we invest in your physical and mental health and offer you 30 days of vacation, a permanent employment contract and numerous other benefits via Corporate Benefits, as well as a discounted Urban Sports membership and access to nilo.health, a platform for mental health care.
* Get around the city in a climate-friendly way with your JobRad
About us
Every application is welcome here - regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation or identity. We are convinced that everyone is valuable and deserves a fair chance.
Software has always been part of thermondo’s DNA. We have been the first to digitize trade a decade ago. Today, our proprietary software enables 800 thermondinos to scale the heating transition in Germany. But we want more. We want to enable fully digitized and smooth customer journey ensuring that all processes are coming together: commercial funnel, procurement, product, supply chain, project management, finance, dispatch, HR planning as well as customer facing offerings for maintenance and home energy management.
Our product & tech teams in Xberg - the heart of Berlin - are a highly diverse and multicultural bunch. They make sure that we can make a difference and scale the energy transition in Germany and work closely together with all departments.
Join our product & tech teams and pave the way for climate neutral living.
Your application process
* An initial interview with your Talent Acquisition Partner,
* After this stage, you will talk with Armin, our Chief Product Officer,
* Next step is to receive a case study,
* Then, you will have the opportunity to present your case study to your Technology and Design counterparts,
* As last stage you will have the opportunity to have one to one conversation with team leader of the related department,
* Finally, become a thermondino!
Here we go
Is this exactly the challenge you are looking for? Then don't wait any longer and apply to us. We look forward to getting to know you!