Role Description
This is a full-time remote role for a Customer Service Support Manager. The Customer Service Support Manager will be responsible for ensuring customer satisfaction, providing customer support, analyzing data, offering technical support, and managing customer service operations on a day-to-day basis.
Qualifications
* Customer Satisfaction and Customer Support skills
* Analytical Skills for data analysis
* Customer Service and Technical Support expertise
* Excellent communication and problem-solving abilities
* Ability to lead and manage a team effectively
* Experience in remote customer support operations
* Knowledge of CRM systems and ticketing platforms
* Bachelor's degree in Business Administration or related field