Ihre Aufgaben
We are seeking a proactive and skilled 2nd Level Technical Support Specialist to join our team. In this role, you will provide technical assistance for CDS products (Cleaning, Disinfection, Sterilization), ensuring timely and effective resolution of customer inquiries and issues. Your responsibilities will include:
- Technical Support: Provide expert 2nd level technical support to customers via phone, and conduct on-site support when requested
- Escalation Management: Efficiently escalate inquiries to the 3rd level support team when necessary, ensuring complex issues are resolved swiftly
- Technical Modification Support: Assist in managing technical modifications for CDS products across various business units
- Project Support: Contribute technical expertise to support ongoing projects related to CDS products
- Escalation Handling: Manage and resolve escalations that go beyond standard inquiries within the 2nd level support framework
Ihre Qualifikationen
- Educational Background: A degree with a technical focus, relevant technical training, or a comparable professional background
- Experience: Ideally, you have a few years of experience with medical reprocessing machines (e.g., AER) or similar technical products
- IT Proficiency: Strong knowledge of IT systems, with hands-on experience in controlling both software and hardware
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information in a clear and structured manner
- Didactic Skills: Ability to explain technical concepts in an easy-to-understand and educational way
- Language Proficiency: Fluent in English (both spoken and written); additional languages are a plus
- Customer-Focused: A strong customer-oriented mindset with an ambition to solve problems and deliver solutions effectively
Ihre Vorteile
-Flexible working hours, remote work possible (up to 60%)
-30 days of holidays per year
-Modern office and an inspiring working environment
-Employee restaurant with live cooking and healthy food (subsidized)
-Public transport ticket (100 % subsidized) or free parking space
-Company sport groups and an inhouse company gym
-Employee Assistance Program to support your health, mental and emotional well-being
-A comprehensive company pension scheme
-Company medical officer and vaccination offers
-Childcare through our ‘Buttje&Deern’ partner
-Bike leasing