Function : Solves issues in his business domain when escalated by Level 1 support Ensures resolution is tracked in the ticketing tool Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset Raises unsolved issues to Level 3, track and follow up their resolution internally or with external partners Ensures documentation is up to date Test and validate business applications Business analysis of operational requirements Train users on specific softwares Participates to business application evolutions and projects Profile : Degree in IS Science Minimum 3 years of experience in a similar position Pragmatic, analytical and problem solving skills A strong team player able to work with other teams members, also with external providers, to communicate with technical and non technical stakeholders Curious and creative, autonomous and dynamic Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies Fluent in French or English. German is an asset. SQL knowledge is a plus Ability to think out of the box Some travels around Europe may be required from time to time. Additional information: Start date : ASAP Contract : permanent contract Location : South of Luxembourg (Rodange)