Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!
The Role
Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
Position Overview:
We are seeking Registered Nurses located in Germany with an active RN license (from Germany) to work for our premium International client in the medical field. This is a fully remote/work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.
Key Responsibilities:
* Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
* Serves as a telecare clinical contact for patients, clinical staff, and internal team members (i.e. within the employers organization or the clients organization).
* Addresses escalations from Level 1 technical services team members, acting as a backup for Technical Services Supervisors.
* Adheres to all environmental, health, and safety SOPs, equipment policies and procedures, including any department or organization specific requirements.
* Serves as a liaison between customers, the employers staff members, and clients staff members.
* Identifies and assists in implementing any changes necessary to manage the accuracy of information within online platform(s), troubleshooting trees, and any other reference or guide materials.
* Seeks enhancements to improve customer experience, equipment reliability and treatment quality.
* Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
* Receives unscheduled inbound calls from telecare patients and clinical collaborators.
* Ability to analyze and use data analysis tools.
* Understands trends for treatments sourced from treatment platform and can decipher clinical root causes, user root causes, or product root causes for treatment deviations.
* Shares relevant call information with appropriate stakeholders and documents call outcomes appropriately.
Training Program:
* Eight weeks of paid training.
* Training covers technical support and treatment analysis.
* Training is fully remote/work-from-home.
Schedules:
* Training: Monday to Friday: 12:00 PM - 5:00 PM CET (6 hours/day).
* Operating Hours: Flexible: Monday to Friday, 9:00 AM - 6:00 PM CET. Expected to work for 2 hours/day.
Why Join Us?
* Work from the comfort of your home.
* Hourly rate during the training is 26 Euros.
* Hourly rate after completion of the training is 28 Euros.
* Opportunity to be part of a revolutionary and multicultural company.
* Continuous professional development and support.
Application Process:
If you are a dedicated and compassionate Registered Nurse with a valid license from Germany, we encourage you to apply quickly. The training program begins soon, and we are eager to welcome you to our team.
Ideal Profile
Requirements:
* You are currently living in Germany.
* Active RN License (BSc or other diploma from a nursing program).
* 2-4 years contact center or customer service experience (preferred, not required).
* Experience with dialysis therapy (preferred, not required).
* Excellent verbal and written communication skills in both German and English.
Internet and Hardware Requirements:
* Internet: Broadband connection with Ethernet-based LAN, 50 Mb/s speed from local ISP.
* Processor: Intel Core i5 or higher/AMD 5 or higher.
* RAM: 16GB RAM.
* Storage: 120GB SSD.
* Headset: Wired USB.
* Operating System: Windows 10 or higher.
Benefits:
* Home-based working with a competitive salary.
* Project-based opportunities.
* Long-term cooperation agreement.
* Career development.
* Gamification program (make more money, get holiday paid hours).
What's on Offer?
* Work in a company with a solid track record of performance
* A role that offers a breadth of learning opportunities
* Opportunity to make a positive impact