Description FRONT OFFICE AGENT (M/F/D) Heidelberg Marriott Hotel The first impression matters, and the first impression is you Be empowered. Start: Targeted onboarding program & “Be our Guest” program Belong: A fantastic team from various nations, flat hierarchies with quick decision-making paths & regular feedback Become: A wide range of internal & external training, personalized development plans, excellent advancement opportunities, transfer options to our sister hotels Be balanced: Permanent employment contract, consideration of your scheduling preferences, predictable working hours, and overtime compensation Be connected: Numerous employee events & team-building activities for a strong sense of community Be honored: Upsell program, Christmas and vacation bonuses, appreciation awards, employee referral program & investment benefits, discounted employee stays, and F&B discounts at over 8,000 Marriott hotels worldwide Be well: Various wellbeing & (mental) health offerings, healthy & delicious meals in our cafeteria, partnership with the fitness provider “Pfitzenmeier,” many opportunities for social engagement Be able. At the heart of our hotel, you will take care of the check-in & check-out of our guests You will be the point of contact for our guests and address their concerns No one is perfect – therefore, you will manage complaints As an upselling expert, you will achieve your goals together with the team As a team player, you will work closely with all departments of the hotel Be you. You are passionate about hosting & your heart beats for hospitality You want to grow with us and learn something new every day A wrong order, special requests, or complex inquiries? You stay calm You have completed training as a hotel specialist or have experience in a similar position Your communicative nature stands out – in both German and English Are you unsure if you meet all the requirements? We still want to get to know you because “we hire for attitude & train for skills” Be connected. We look forward to meeting you If you have any questions, our contact person Sonia Oliveira is happy to assist you via email: sonia.oliveiramarriotthotels.com Be inspired. Our hotel on Instagram: heidelbergmarriott Marriott Careers on Instagram: marriottkarriere Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, ethnicity, religion, sexual orientation, or any other basis covered by applicable law.