Job Summary
As a Renewal Specialist in the NetApp's Sales function, you are responsible for supporting sales success by ensuring customers have the products, services, education and support to meet their technology and business needs.
You will utilize your customer service and selling skills by building strong relationships with customers over the phone, selling services and warranty renewals. You will be also responsible for the customer installed base qualification and assigning the customer assets to the appropriate opportunity buckets based on the identified customer needs and ongoing projects. This includes maintaining the customer records and database clean-up activities.
Job Requirements
* Work with the channel partners and/or directly with the customers over the telephone to detect, develop, and manage sales opportunities
* First point of contact within the sales organization for the existing customers when they call NetApp with queries related to their installed base and service renewals.
* Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling
* Customer installed base qualification through identifying the customer need, and creating opportunities for service upgrades and service renewals options
* Identify proper entitlements, uplifts and technical education needs.
* Work with field sales on complex orders
* Prepare weekly activity and forecast reports.
Education
* Minimum of 1 year sales or sales support experience is preferred. Admin/office experience is a must.
* Strong verbal and written communications skills including presentation skills in German & English
* Organized and able to follow department processes and work flow.
* Ability to deal effectively with people and communicate clearly in a technical and non-technical way.
* Ability to work collaboratively with employees within department and across functions.
* Aptitude for understanding how technology products and solutions solve business problems.
* Ability to convey information clearly and analyse it to help customer make buying decisions.