Online marketplaces have never been this awesome. We're seeking a skilled UX Researcher to strengthen our customer-centric culture at METRO Marketplace. In this role, you'll uncover deep user insights across our 6 European markets, helping us create products that truly resonate with our customers' needs and behaviors. Working within cross-functional teams, you'll play a key role in: ● Conducting primary research through field studies, interviews, and surveys ● Leading usability testing sessions and analyzing behavioral data ● Creating and presenting actionable insights to product teams ● Collaborating with designers, product owners, and data analysts ● Building empathy for users throughout the organization ● Identifying opportunities for product improvement across markets ● Developing research frameworks and best practices You've got ● 3 years of experience in UX Research or related field ● Proven track record of building successful research practices in agile environments ● Deep understanding of qualitative and quantitative research methodologies ● Strong expertise in human-centered design processes and UX standards ● Experience conducting and analyzing user interviews, surveys, and usability tests ● Ability to translate complex research findings into clear, actionable recommendations ● Experience facilitating workshops and ideation sessions ● Strong communication and presentation skills in English ● Proficiency in German (it’s a must) ● Experience working with rapidly changing product priorities ● Background in e-commerce research preferred ● Experience with maintaining a Research Repository is a plus We've got We`ve got Innovative product and exciting career opportunities in an agile environment with a start-up mentality A diverse and vibrant international environment of 70 different nationalities Flexible working hours and hybrid working with also flexible home office policy 30 days of vacation per year Full support from METRO Group – our mother company Metro Card for shopping at discounted rates & company discounts with renowned brands JobRad and JobTicket programs for commuting Health and wellbeing support Language courses subsidy for professional growth Attractive referral program Team events, MeetUps, and TechTalks And much more About us We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.