Customer SupportAs the primary point of contact, provide swift and high quality responses to all customer queriesManagement of customer relationship in consideration of the technical and economic framework in order to achieve an excellent level of customer satisfactionEnsure a frequent communication with the customer is maintainedConduct customer visits, incl. program reviews Contract ManagementEnsure contract fulfilment in accordance with the customer requirements, company policy as well as contract and legal requirementsResponsible for the order management, incl. shop visit preparation, coordination with all required stakeholders, generation of cost estimates and final invoicesAccountable for controlling of the ongoing projects and initiating measures to optimize processes and results where necessaryOptimization of the economic efficiency of the services as well as the associated KPI’sSupport Sales Campaigns and contract negotiations