Ihre Aufgaben:
* Technical Lead: Provide technical leadership in the planning, design and implementation phases and help align solutions to architectural standards
* Consultancy: Advise internal teams and platform users and provide expertise on ServiceNow best practices, features and implementation strategies
* Configuration and Customization: Customize and configure the ServiceNow platform to align with business processes and requirements
* Documentation: Maintain comprehensive documentation for configurations, processes and procedures to facilitate knowledge sharing and troubleshooting
* Vendor collaboration: Work with ServiceNow vendors to stay informed about new releases, get support when needed, and engage with other user groups
* Performance monitoring: Monitor platform performance, identify bottlenecks and optimize system resources for optimal responsiveness
* Security management: Implement and enforce security best practices, conduct regular security audits and ensure compliance with industry standards
* Contract management: Understand licence modules, contracts and assist in the preparation of contract amendments
* Communication: Point of contact for all ServiceNow related communications
Ihre Qualifikationen:
* IT training with experience or a degree in (business) informatics
* Professional understanding of ServiceNow architecture, scripting (JavaScript) and web technologies, ideally with current certifications
* Experience in integrating ServiceNow with other systems and applications to ensure seamless data flow across the organisation
* Strong ability to design and implement workflows and automate business processes using ServiceNow tools
* Knowledge of security best practices, ability to implement and enforce security policies and conduct regular audits
* Strong communication skills to liaise effectively with stakeholders, vendors and support teams
* Experience in leading projects related to ServiceNow implementations, upgrades or customizations using agile methodologies, techniques and frameworks
* You are fluent in written and spoken German and English
Ihre Vorteile:
* A highly motivated team and an open way of communication
* A very renowned company
* Central location
* Continuous support during the assignment