Job Description
Title: Talent Globalization Coordinator- Relocation Coordinator
Date: February 2025
Region/Level: Europe/ Corporate
Supervisor's Title: Talent Globalization Manager
Department: TG/Relocation
Salary: $50,000-$55,000
Position Summary:
The Talent Globalization Coordinator- Relocation Coordinator position helps deliver a corporate service to a multi-national population of international assignees and domestic employees. The Talent Globalization Coordinator-Relocation Coordinator will coordinate and manage the relocation process of domestic and international corporate relocatees on a client contract. Guidelines for processes are outlined by our corporate client and must be adhered to. This position requires excellent client facing customer-service skills for interaction with clients, vendors, and relocatee, professional communication skills; expense auditing; and ability to manage numerous files at once. Will require familiarity with several internal platforms- training will be provided.
Key Responsibilities:
* Assist with support of domestic and international corporate employees and guide through relocation process creating an excellent customer experience.
* Is the customer facing representative for PZI relocation management company.
* Review domestic and international relocation authorizations from corporate client.
* Work with travel vendor for approved services, itinerary, and budget items.
* Point of contact for client, relocatee, vendor, and Relocation group regarding relocation questions or issues.
* Monitors policy compliance during entire relocation process.
* Responsible for maintaining compliance of relocation budget for relocatee.
* Initiates authorizations to service provider through data entry to portal.
* Ensures established client relocation policies are followed.
* Understands entitlements and benefits allowances.
* Gains approvals for exceptions to policy during relocation process.
* Ensures completion of assignments by relocatee and vendors.
Results/Accountabilities
* POC for relocatee, client, and vendor issues and will establish communication lines between all parties to the POC.
* Communicates issues and costs to client Relocation group where appropriate.
* Will require ongoing monitoring of incoming relocation initiation authorizations via email.
* Assists in answering questions, solving conflicts with policy or vendor issues.
* Will provide weekly progress reports to clients. This position requires attention to detail, accuracy, and pro-active work habits.
* Compliance with company and client's policy and procedures.
* Provides exceptions: out of policy/procedures under the direction of your line supervisor.
Relationships with Others' Jobs:
* Will be working on European time zones while most of the team is in US domestic zones. Will require a flexible schedule and self-regulating hours.
* Provides regular updates to corporate HR and management teams.
* Tracks, actions, records into EGL® and other systems and measures activities throughout the assignment lifecycle as detailed in the corporate client operations guides.
* Works with vendors to ensure deliverables and execution.
* Follow up with Accounts Payable to ensure proper auditing and invoicing.
Qualification Profile
* Education requirement of a bachelor's degree.
* Transportation service provider or vendor experience preferred.
* Excellent communication skills and customer-service mindset
* Proficient in all Office 365 Suites.
* Ability to work independently, identify problems/develop solutions.
* Ability to compose original correspondence, draft reports, have effective interaction with people, and to communicate ideas and receive and process information from others.
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
* The physical requirements and environmental conditions of this position consist primarily of:
* Visual acuity using a computer monitor for extended time (up to 8 hrs. per day).
* Continuous mental and visual attention, requiring constant alertness or activity.
Job Posted by ApplicantPro