You have a passion for technology and want to make the world a greener place?
Then become a playmaker and join our team as On site Support Specialist / Priority User Support (f/m/d) at E.ON Digital Technology.
We play a key role in shaping the energy transition by leading E.ON''s digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because
its on us to make new energy work!
The team your impact
The priority user support department is part of our user excellence division and provides excellent and individual IT support for approximately 400 priority users. Priority users include our supervisory board, board members, top executives, their personal assistants, and critical business functions such as crisis management.
Your role meaningful rewarding
* Provide qualified IT support for priority users and their assistants
* Onboarding new employees with internal and hardware equipment and support
* Be creative in implementing new technologies in our daily business
* Initial resolution of technical queries and analysing technical problems
* IT Support in setting up and configuring software and hardware
* Independent development of efficient solutions
* Offering IT support during company events
Your profile authentic open minded
* Several years professional experience in IT support or similar technical support role
* Good understanding of stakeholder support priorities and goals
* Experienced in dealing with Windows 10/11, Microsoft365 and ideally also Apple MacOS, iOS, iPadOS
* Ideally knowledge in Nexthink and experience with service management systems such as ServiceNow
* Experience in troubleshooting notebooks, printers, and mobile devices
* Excellent proactive customer and service oriented way of working
* Excellent communication skills in German and English
smart useful our benefits
1. We provide full flexibility: Do your work from home or any other place in Germany of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
2. Recharge your battery: You have 30 holidays per year plus Christmas and New Year''s Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
3. Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training Our learning culture enables you to bring your personal and professional development to the next level.
4. Lets empower each other: Take the opportunity t