Account Manager (m/f/d) with German & English
Account Manager (m/f/d) with German & English
Job-ID: 397631
Virtual, Alle Standorte, DE
Join Foundever™ as an Account Manager (m/f/d) German & English speaking!
Are you passionate about building strong client relationships and driving strategic growth? As an Account Manager at Foundever™, you will be the key link between our clients and internal teams, ensuring seamless service delivery, client satisfaction, and business expansion. If you thrive in a dynamic environment and enjoy strategic problem-solving, this is the role for you!
The Account Management team acts as the conduit between our clients and Foundever™ for building and nurturing the relationship, aligning the account strategy, and ensuring successful delivery and growth. The relationship owner and strategic advisor, crucial for retaining, expanding, and diversifying the client's business.
The Account Manager is the primary client’s day-to day service delivery point of contact.
Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan.
The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT.
The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.
Key deliverables
1. Developing a solid and trusting relationship between the Client and Foundever™.
2. Strategic Growth: developing a complete understanding of account needs, and anticipating account changes and improvements.
3. Driving proposal management with clear WIN strategy processes.
4. Communicating with clients to understand their needs and explain product value.
5. Managing communications between clients and internal teams and resolving key client issues and escalations.
6. Collaborating on negotiations and contracts management with the client (MSA, SOW, renewals, amendments)
7. Working with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met
8. Planning and presenting reports on account progress, goals, and initiatives to share with internal stakeholders and client.
9. Maintaining updated knowledge of company products and services.
10. Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience.
11. Managing changes and projects.
Skill/Knowledge/Experience
12. Minimum 3 years in a client management related role
13. BPO Industry experience
14. Client-facing role experience
15. Vertical experience – industries
16. Operational experience
17. Managing diverse and multi-functional teams remotely
18. Proven ability to manage people and accounts
Education and Qualifications
Required:
19. Practical experience as an Operations Manager, Account Manager or similar role
20. Minimum 3 years in the BPO industry
21. German and English language fluency to high competency
Desired:
22. Bi/multi-lingual skills
23. CRM Salesforce
24. Microsoft Suite including Power BI
25. Google Workspace (Docs, Sheets, Slides)
26. Document/Contract management (e.g. Spring CM)
27. Practical experience as an account manager or similar role
Our offer:
28. Competitive compensation package
29. Excellent learning and development opportunities
30. Growth opportunities within an expanding team
31. Onsite and remote work at home available
32. Working alongside a team of high-calibre leaders
33. Excellent work-life balance culture
If you're looking for an exciting challenge and want to apply your skills in a dynamic environment, we can't wait to meet you! Apply today. At Foundever™, we don’t just offer a job – we offer a future. Let’s grow and succeed together!