Required Information
Role
ServiceNow Technical Architect
Required Technical Skill Set
ServiceNow, ITSM Modules, ITOM
Desired Experience Range
10 + Years
Location of Requirement
Hilden, Germany
Type of Opportunity
Onsite/ Hybrid
Duration:
3 months
Type:
Subcontract
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Technical Comptency
Experience as a Technical Consultant
Experienced inITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good-to-Have
Experience in ServiceNow custom application design and development
Evaluate the tool stability and performance and provide recommendations
Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
Preferred to have ServiceNow Implementation Specialist certification
Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Responsibility of / Expectations from the Role
* Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
* Work with Architect and customers for the technical requirements, document them, play back and baseline
* Develop a design aligned with the Architecture (if applicable) and technical requirements
* Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
* Perform Sprint activities (if agile) with the customer and the team:
* Develop User stories from the requirements
* Estimate effort, Work with the product sponsor to prioritize the user stores
* Do sprint planning
* Assign sprint activities to the team
* Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
* Track and share the status of sprint / user stories with the Project Manager
* Identify and manage risks and challenges
* Ensure the quality deployment of the product as per the design
* Ensure the security, resilience of the components as per the design
* Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design