At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity As you apply on DTCjob.com, you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks. While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment Requirements Responsibilities: Respond promptly to customer inquiries via email, chat, phone, and social media platforms. Assist customers with placing orders, tracking shipments, processing returns, and handling payment issues. Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution. Troubleshoot issues related to account management, order discrepancies, and product information. Escalate unresolved issues to the appropriate internal teams when necessary. Maintain a positive and empathetic attitude towards customers at all times. Update customer records in the CRM system and ensure accurate tracking of all interactions. Collaborate with other departments such as Sales, Warehouse, and Marketing to resolve customer concerns and provide timely solutions. Stay informed about new products, services, and promotions to provide accurate and relevant information to customers. Contribute to team goals by meeting individual and department service targets such as response time, resolution rate, and customer satisfaction. Qualifications: High school diploma or equivalent; a degree in Customer Service or a related field is a plus. 1-2 years of experience in customer service, preferably in an e-commerce or retail environment. Strong communication and interpersonal skills with a focus on delivering excellent customer service. Familiarity with CRM software and customer service platforms (e.g., Zendesk, Freshdesk) is a plus. Ability to multitask and prioritize effectively in a fast-paced environment. Problem-solving skills and the ability to work both independently and as part of a team. Basic knowledge of e-commerce platforms and order processing systems is preferred. A customer-first mentality with a strong focus on empathy and service excellence. Benefits - Extensive Network of 200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network. - Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities. - Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. The average role we place is 30-40% higher in payments compared to those in the market. - Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job. - Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities. - Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more. Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world