- Are you interested in working for an international and diverse company? - Interested in developing your career in a leading traceability solutions company? - Looking for a friendly and supporting team? If so, read on Laetus (https://www.laetus.com/de) stands worldwide for counterfeit protection and traceability of products. Our portfolio ranges from code scanners and camera systems to turnkey track-and-trace solutions. With 50 years of experience in hardware and software development, we serve a broad market and offer solutions primarily for the pharmaceutical, cosmetics, food and FMCG industries We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our?positions. The Customer Service Specialist (f/m/d) Field Service is responsible for the coordination and management of internal and external projects within the Laetus Service department and will be located in Alsbach-Haehnlein, Germany or hybrid (with willingness to be in the office at least twice a week) Benefits: - Permanent employment contract with the company Alltec Angewandte Laserlicht Technologie GmbH - 30 days vacation p.a.; additional leave possible - Flexible working hours / home office / mobile working from Germany - Employee allowance (40 euros gross per month or benefits-in-kind card "Givve-Card") - Employee referral bonus - Special bonus payments for special events - Corporate benefits (discounts for purchases from various providers In this role, a typical day will look like: - Service Level Agreements; central point of contact for internal coordination/clarification of scope, orders and contracts - Customer Training; align the scope and orders with the customer, coordinate preparation of customer training including documentation, carry out customer training at Laetus and at customer site - Vision Inspection Project Coordination; central point of contact for VI service orders/backlog that are not managed by Deployment PJM - you will be managing additional projects to drive further growth of the service organization The essential requirements of the job include: - Three to five years of relevant experience in sales, customer services or similar role - Experience in engaging with customers, stakeholders and coordinating and internal and external resources to best serve customers - Hands on experience with business tools including the use of ERP and CRM systems - Strategical mindset with excellent planning and organization skills - Excellent written and verbal communications skills - English and German is a requirement (French good to have) ? Laetus is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO).? Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.? Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality?and?Product Identification?segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.? LI-JT1 LI-hybrid At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you've ever wondered what's within you, there's no better time to find out. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/), in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.