Who are we looking for? Do you enjoy helping people and find technical challenges exciting? Then read on - because we're looking for you :) We are expanding our support team and are looking for colleagues to assist our business partners with all matters relating to our products. It doesn't matter whether you already have experience in support or are a career changer who wants to learn something new. IT support heroes (m/f/d) - career changers welcome Permanent position, full or part-time - Karlsruhe - STARFACE, DE Your tasks Contact person at eye level: You are the first point of contact for partners and ensure that they receive competent and friendly support with every request. Solution finder: you tackle technical issues, find solutions and grow a little more into the world of IT every day. Documentation and consultation: You document bugs and exchange information with colleagues and our software developers. Your profile Enjoy communication and teamwork: you are a team player, enjoy communicating and enjoy helping others. Very good knowledge of German and good written and spoken communication skills. Curiosity for IT and technology: You don't have to be an IT or VoIP professional, but you are willing to learn new things. Professional experience in IT support an advantage but not a must. Structure and patience: You keep an overview even with tricky tasks, are patient and work in a solution-oriented manner. Your future workplace A company that not only talks about the startup character, but also lives it in daily cooperation Company-wide transparency and cross-departmental communication - we see ourselves as one big STARFACE team Flexible working hours, as long as no service times need to be covered Flat hierarchies that are not noticeable in day-to-day interaction We communicate at eye level We don't have a dress code, we want you to feel comfortable and authentic in your workplace Plenty of creative freedom for ideas and solutions Company pension scheme, electrically height-adjustable desks, the obligatory fruit basket and drinks go without saying Regular company parties and a beer after four with colleagues on Fridays With the option of a mobile office and up to 2 weeks a year working from another EU country About us With our business communication solutions, we at STARFACE connect people in the digital workplace and make their communication as simple and digital as possible. We are characterized by a dynamic corporate culture with flat hierarchies. At STARFACE, we grow quickly and are happy to go above and beyond. We create first-class solutions and an attractive working environment. "We" - at STARFACE GmbH, that's already around 160 employees - and the number is constantly growing We are looking for motivated employees who want to make a difference. People with the courage to come up with new ideas, who are happy to take on responsibility and actively help shape the company. Our focus is clearly on working together We value respectful interaction at eye level. Hierarchical thinking is out of place here. As a STARFACE team, we can only be innovative and successful if all employees are given the necessary freedom to develop their strengths. Find out more about STARFACE GmbH in our podcast: comforttalking STARFACE GmbH from Karlsruhe is part of the STARFACE Group, which also includes STARFACE Whitelabel GmbH and estos GmbH. With our sister companies STARFACE Whitelabel GmbH and estos GmbH, we are also represented in the heart of Munich and in Starnberg and are also looking for new team members here Would you like to become part of the STARFACE success story? We look forward to getting to know you STARFACE GmbH Adlerstr. 61 | 76137 Karlsruhe Phone: 49 721 50959 210 Fax: 49 (0) 721 151 041 - 99 E-mail: hrstarface.com