Job Description As a Client Support Coordinator, you will provide client support to our Sales and Delivery teams. You will ensure excellent client service, event support, account development, and administration for any relevant clients. You will perform various tasks, such as leading and managing events to fruition, managing the workshop logistic process, fulfilling client orders, creating and maintaining online accounts, and partnering with all teams across the business to ensure a high level of client satisfaction. Day to day you'll • Proactively develop strong relationships to maximise the potential of our clients. • Manage pre and post-workshop logistics, liaising closely with the sales function to facilitate an excellent customer experience • Follow ordering processes to ensure transactions are fulfilled in a timely and efficient manner • Receive, log, investigate and resolve customer queries in a way that builds client loyalty • Create, manage and ensure accurate information is on our global systems • Manage and arrange conference calls and webinars in support of internal and external customers • Monitor shared email in-boxes to ensure customer enquiries are dealt with or escalated to the appropriate person in a timely manner • Provide email inbox holiday cover for other roles within the team