Global Director of Technical Sales & Customer Success
About the Opportunity
A fast-growing global leader in the cybersecurity industry is seeking a Global Director of Technical Sales & Customer Success to lead its technical sales and customer success functions. This is a pivotal role overseeing Solution Engineers, Technical Support Engineers, and Customer Success Managers to deliver exceptional pre- and post-sales customer experiences.
You’ll work closely with sales, product, and R&D teams to shape technical sales strategies, develop customer-specific demonstrations, and ensure your team drives deal success and future customer growth.
What’s in It for You?
* Competitive salary and benefits
* Monthly commissions and performance-driven incentives
* Career growth and professional development opportunities
* Recognition programs, team celebrations, and awards
* Flexible remote work options
* Be part of an innovative team at the forefront of cybersecurity technology
Key Responsibilities:
Leadership & Team Development
* Lead, mentor, and manage a global team of technical sales and customer success professionals.
* Foster a collaborative and high-performing culture that ensures exceptional customer engagement throughout the sales lifecycle.
Technical Sales Strategy
* Develop and execute scalable technical sales strategies aligned with company goals.
* Collaborate with cross-functional teams to ensure consistent customer engagement and seamless technical support.
Solution Engineering & Demonstrations
* Oversee tailored product demos, proof-of-concepts (POCs), and technical presentations addressing customer pain points.
* Maintain internal systems, including testing/demo environments and customer support platforms.
Sales Collaboration & Customer Engagement
* Partner with sales teams to identify customer requirements, define solutions, and support RFPs, RFIs, and technical proposals.
* Serve as a trusted technical advisor to prospects and key accounts, demonstrating the value of the company’s solutions.
Product Expertise & Market Insights
* Maintain deep product knowledge and stay informed on SaaS and cybersecurity trends to strengthen your team’s effectiveness.
* Relay customer feedback to inform the product roadmap and enhance the overall customer experience.
Process Optimization & Reporting
* Continuously refine technical sales tools, processes, and resources for greater efficiency and effectiveness.
* Provide regular performance insights and reports to senior leadership, identifying opportunities for improvement.
Your Profile:
* 7+ years of experience in a technical sales role, including 3–5 years leading global teams in the cybersecurity space.
* Strong background in selling cybersecurity solutions.
* Experience with CRM systems (e.g., Salesforce) and technical sales tools.
* Exceptional leadership, communication, and presentation skills, with the ability to simplify complex technical concepts for non-technical audiences.
* Strong problem-solving and consultative selling skills, with a customer-first mindset.
* Fluent English; German skills are a plus.
* Collaborative and adaptable, with experience working across sales, product, marketing, and customer success functions.
About Us
Triotech is an established recruitment firm partnering with top-tier companies to connect talented professionals with transformative opportunities. This role is with an innovative cybersecurity scale-up delivering advanced solutions to safeguard global organizations.