Bueroang. (Krankenhausverw./EDV-Anwender/in)
Landstuhl, Germany
Ausschreibungsbereich
This is a re-announcement of vacancy announcement 24MAR0HUDHADD83936052. Applications for vacancy announcement 24MAR0HUDHADD83936052 are NOT valid for this announcement, submission of a new application is required.
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WHO MAY APPLY?
Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany.
AND
EXTERNAL Local National Applicants, who reside in Germany.
Hauptaufgaben
The incumbent performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting. Enters, manipulates, and/or retrieves information and data from automated systems, such as, Composite Health Care System (CHCS), the Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS), Defense Manpower Human Resource System information (DMHRSi) and Clinical Information System (CIS), as appropriate to the area assigned. Completes request forms, manually or automated, for individual patient orders, blood work, and other requests. Maintains and monitors patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties.
Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature, and refers other complaints to the appropriate authorities.
Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Files original medical documentation in the patients record, and copies of medical documentation into research files as necessary. Ensures the patient completes all necessary forms prior to being seen by the provider. Performs Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients' record.
Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers and guests. Notifies appropriate staff of the patient's arrival. Reconciles end-of-shift/end-of-day processing and reports. Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs.
PERFORMS OTHER DUTIES AS ASSIGNED.
Qualifikationsanforderungen
Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels".
https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge
C-4a:
E&T Level I: 2 years of general experience as described below.
Current employees who do not meet E&T Level I and who are not in the same or similar occupation, must have 2 years of creditable experience that included simple clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc.
E&T Level II: 1 year of general experience as described below.
E&T Level III A and IV A: No additional experience required, however, the completed apprenticeship must have been as a Doctor's Assistant, or in a commercial, business or administrative occupation, e.g. Industriekaufmann/ frau, Kaufmann/frau im Gross und Einzelhandel, or in steuer- und wirtschaftsberatenden Berufen, Rechtsanwaltskanzleien, Banken or similar occupations.
E&T Level III B and C: No additional experience required.
E&T Level IV B and C: Not creditable for positions in this occupational series
E&T Level IV D and V: No additional experience required.
General Experience: Experience which includes simple clerical work in an office or store or working with computers, as a cashier, bookkeeping, making and recording inventories, telephone marketing, arranging for events, etc.
• Office automation skills are required.
• Knowledge of Basic Medical Terminology desired.
LANGUAGE PROFICIENCY LEVEL:
English AND German Language Proficiency level B2 required.
Description of the Language Levels:
https://portal.chra.army.mil/mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_kb_article&table=kb_knowledge
Auswahlkriterien auswählen
General Information for LN Job Announcements - please read:
https://portal.chra.army.mil/mnrs?sys_id=77e3ac4a5ce32110924578e08ba9227c&view=sp&id=mnrs_kb_article&table=kb_knowledge
Beschäftigungsbedingungen
This is a temporary part-time position (22.5 hrs /week) NTE 1 year or until return of permanent incumbent.
• If requirement exists, the incumbent of this position is obligated to perform weekend and holiday work.
WE OFFER:
- a global employer who stands for cultural diversity and equal opportunities
- employment in an international environment with a welcoming atmosphere
- high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements:
- 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement)
- vacation and Christmas pay (total of 13 monthly salaries)
- various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)
Beyond the tariff agreement,
- usually time off on 8-9 U.S. holidays due to work hour redistribution (governed by shop agreement)
- employer-specific programs for flexible work schedules; mobile work; length-of-service/performance awards
- health promotion and fitness programs, including free use of employer-run fitness centers.