Are you an experienced IT service management professional looking for a dynamic role within a leading organization? Look no further! We are seeking a dedicated and skilled individual to join our team at KWS SAAT SE & Co. KGaA in Einbeck (Lower Saxony). Our company is at the forefront of innovation in the agricultural sector, and we are committed to excellence in all our internal IT services.
This position is permanent and full-time at KWS SAAT SE & Co. KGaA in Einbeck (Lower Saxony). After an onboarding phase we could align on remote work within Germany. The start of the role could happen as soon as possible.
What you would do in the job:
* Expert responsible for planning, implementing, and monitoring IT service processes, following the ITIL framework
* Conducting IT service quality assurance, monitoring and analyzing performance issues as well as continuous improvement of service quality
* Management of external outsourcing service providers, that includes monitoring of compliance with defined service levels, organizing IT Service Review Meetings on a regular basis and ticket processing and escalation as well as clarification of long running tickets
* Managing and consulting for IT contracts with global IT backend providers related to all IT service management tasks
* Continuous improvements of global Enterprise Service Management Suite
* Management of IT service lifecycle and communication
* Process contact person for our internal customers in matters of support and ticket management as well as optimization of IT services
* Prepare global IT announcements by using different communication channels
* Managing and control of central projects in the IT service management environment
* Support the yearly IT audit process
What you should bring to us:
* Few years professional experience in IT service management which includes a high level of internal customer orientation
* Experience in dealing with and managing external service providers
* High level and experience in using ITIL based ticket systems, additionally ITIL V3 / V4 Foundation or higher certified would be nice to have.
* Good knowledge of agile project management
* Good knowledge in the field of analysis, documentation and design of processes
* Knowledge and experience in organizing workshops and trainings
* Structured, determined and independent work on one's own responsibility and same time strong team work skills
* Analytical thinking and problem-solving skills
* Strong communication skills in fluent written and spoken English, preferred additional German language skills
Our offer to you:
* An extraordinarily interesting and varied job in an international environment with the opportunity to contribute innovative ideas.
* Working in an international, highly motivated and dynamic team with flat hierarchies.
* Flexible working hours with the possibility of mobile working (hybrid) within Germany.
* As a family-run company, we live with the values of team spirit, proximity and trust, independence and foresight - a culture that is also lived in practice, e.g. through an open and friendly working atmosphere.
* True to the motto: "Make Yourself Grow", we promote individual professional and personal development.
* As a basis, we offer excellent work equipment (high-quality, ergonomic workstations, several screens, air conditioning) and sufficient free parking spaces at the site as well as good rail connections.
* We also create the appropriate framework conditions: capital-forming benefits, Christmas and holiday bonuses, childcare allowance, job bike, job ticket.
We look forward to receiving your online application
If you know someone in your network suitable to this role, please share the external posting and encourage this person to apply!