Join Marabu Airlines as Leipzig (LEJ) Base Manager, where you’ll play a key role in managing and supporting our cabin crew while ensuring smooth airport operations. In this role, you will oversee crew development, performance, and compliance with safety and service standards. You’ll also act as the key link between ground handling, cleaning, catering, and crew to maintain efficient and on-time operations. If you're a strong leader with a passion for aviation and team management, this is your chance to make an impact!
Responsibilities:
Cabin Management:
* Disciplinary manager of LEJ based cabin crew
* Oversee the development of crew members
* Ensure crew adherence to safety, service, and regulatory standards
* Address and resolve crew issues, including performance management and conflict resolution
* Conduct regular briefings and debriefings with crew to maintain high standards of service and safety
* Monitor and evaluate crew performance, providing feedback and coaching as needed
* Coordinate with other departments to ensure effective communication and collaboration
* Support the welcoming and onboarding process of all new hires joining your base
* Ensure HR measurements are established, communicated, implemented, and followed up
* Support with the uniform distribution and return of company items to HQ
* Organize events and meetings for crew members in your base, establishing local interest groups and finding crew benefits locally
* Work closely with the base captain and base managers from other airports
Airport Management:
* Act as a link between Ground Handler, Cleaning, Catering, and Crew to ensure an on-time departure and smooth handling of customers and aircraft
* Oversee daily airport operations, ensuring compliance with safety regulations, airline policies, and industry standards (including performance of audits & inspections)
* Coordinate with airport authorities, ground handling teams, and other stakeholders to ensure smooth operations
* Monitor and improve airport service levels based on reporting of KPIs such as OTP, Customer Satisfaction, and Ancillary Revenue
* Take care of the local office at the airport
Requirements
* Broad understanding of passenger services, ramp operations, baggage handling, and cargo procedures
* Minimum of one year of experience in ground operations
* Prior training as Cabin Crew
* Senior Cabin Crew Member experience highly preferred
* Fluency in both English and German
* Willingness to relocate to Leipzig, Germany
* Ability to guide, motivate, and work efficiently with diverse teams
* Clear and professional interaction with crew and stakeholders while handling challenges effectively
* Strong time management, adaptability, and dedication to delivering excellent service
* Flexibility to travel to Tallinn, Estonia as needed
Weekly work schedule: 3-4 days based at LEJ and 1-2 days of flying as (S)CCM
Benefits
* 35 calendar days of vacation
* Day off during birthday month
* MyID travel (staff discounted airfares)
* Discount with Marabu flights
* Wellness benefits
* Opportunity to work with a dynamic and multicultural industry-leading team