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ARHS Group - Part of Accenture is looking for a ServiceNow Architect (M/F) ! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.
Key Responsibilities:
* Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes
* Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices
* Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape
* Ensure that ServiceNow solutions support SLA/KPI compliance and processes workflows
* Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management
* Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes
* Ensure CMDB is effectively integrated with asset management and service discovery solutions
* Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value
* Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders
* Offer guidance on best practices for ServiceNow implementation and ITIL process integration
* Assess existing ITSM processes and recommend enhancements through ServiceNow adoption
* Own the ServiceNow architecture and governance throughout the solution lifecycle
* Act as a key escalation point for technical issues related to ServiceNow ITSM workflows
Your profile:
* 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition
* Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB)
* Expertise in ServiceNow scripting (JavaScript, Glide API), REST/SOAP integrations, and UI customization
* Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow
* Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation
* Experience in large-scale IT operations, preferably in public sector or enterprise IT environments
* ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM/CMDB/Change Management
* Experience working in Agile (SAFe, Scrum) environments
* Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow
* Familiarity with DevSecOps practices and CI/CD automation
* Understanding of enterprise ITSM governance and compliance frameworks
* Ability to communicate complex technical concepts to both technical and non-technical stakeholders
* Fluency in English is required