Salesforce Consultant – Inhouse – Darmstadt, Germany (Hybrid)
This organisation has been established well over 100 years and are a trailblazer in their field. With Salesforce being a major player in their global operations, they’re looking for a Salesforce Consultant to join the team and work with department managers to optimise the platform to its maximum potential.
Tasks of the Salesforce Consultant:
* Lead workshops with stakeholders and users to obtain technical business requirements and create user stories, test cases etc.
* Liaise with Team Leaders from the sales and data departments as well as key users and technical IT team for the implementations of new solutions and CRM processes
* Work across different agile project teams to enhance business processes system functionalities and conduct acceptance tests
* Analyse, optimise and implement service processes with the IT team
* Be the first point of contact for the telephone software systems
* Ensure smooth communication between the IT resource and database team
* Ensure processes and tools are being used efficiently by heads of departments, team leaders and users
* Keep all processes documented for future use and training needs
Experience of Salesforce Consultant:
* Ideally hold a degree in Business Informatics, Computer Science or proven professional Salesforce/CRM experience
* Ability to design and implement technical Salesforce solutions
* Salesforce Configuration and Customisation
* Strong analytical skills and process understanding in a customer service environment
* Salesforce project implementation experience
* Experience working in a similar position where you’re able to collaborate with stakeholders to understand their existing processes and set up and advise on best practices for the Salesforce platform
* Fluent German & English