Ihre Aufgaben
- Leading the Customer Platform Team to establish, maintain and continuously evolve digital customer platform capabilities to enable seamless omnichannel customer experiences across marketing, sales and service channels
- Develop customer platform vision and strategy, define / manage portfolio and roadmap for digital capabilities & tools based on global directions, business needs, transformation requirements and in close alignment with IT
- Lead, coach and support customer platform team consisting of product owners and EMEA key users, manage regional and local key business and IT stakeholders
- Define, drive and facilitate structured release, requirements and change request management process (strategic and operational requirements) in alignment with global priorities
- Act as primary counterpart and gateway to IT ‘Delivery Factory’ as well as IT architecture, security, support and maintenance organization
- Serve as primary contact for regulatory, compliance and customer core data topics across platform products, ensure together with functional / IT counterparts platform setup is in line with GDPR / QARA / audit requirements
- Contribute to business rollout, testing, training, change and communication activities, ensure platform success and adoption over time
- Manage platform related line budgets (where applicable)
Ihre Qualifikationen
- Degree in business administrations (BA or MBA)
- Knowledge and experiences with agile methodologies and leading of agile teams, track record in owning CRM platforms (Salesforce is a plus) and managing adoption and change
- Strong leadership skills
- Proven experiences with cloud solutions & data
- Good business (process) knowledge with regards to CRM processes, different business models and sales incentives; preferably in MedTech industry
- Proven experiences in leading and managing projects in international environments
- Ability to lead and connect with business / functional / regional and IT stakeholders
- Strong communication capabilities
- Interdisciplinary team player, decision maker (prioritization, "power of no")
- High customer and result orientation
- Resilience and ability to work on several parallel workstreams
- Hands-on mentality
- Fluent business English (oral and written)
Ihre Vorteile
-Flexible working hours, remote work possible (up to 60%)
-30 days of holidays per year
-Modern office and an inspiring working environment
-Employee restaurant with live cooking and healthy food (subsidized)
-Public transport ticket (100 % subsidized) or free parking space
-Company sport groups and an inhouse company gym
-Employee Assistance Program to support your health, mental and emotional well-being
-A comprehensive company pension scheme
-Company medical officer and vaccination offers
-Childcare through our ‘Buttje&Deern’ partner
-Bike leasing