Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees technology needs. This role offers an exciting opportunity to provide hands-on support and ensure the smooth operation of our IT systems.
Aufgaben
* Provide first and second level technical support to end-users, resolving hardware, software, and network issues in a timely manner.
* Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring all equipment is operating efficiently.
* Document and track all incidents, requests, and resolutions in the companys ticketing system, ensuring accurate and detailed records.
* Collaborate with IT team members to identify and implement improvements to the support process, enhancing overall service delivery.
* Conduct user training sessions to ensure employees are proficient in using company systems and applications, promoting best practices and efficient use of technology.
Qualifikation
* Technical certifications or coursework in IT are preferred.
* Proven experience in a technical support role or a similar position.
* Strong knowledge of Microsoft Windows operating systems and the Office Suite.
* Familiarity with basic networking concepts.
* Excellent troubleshooting and problem-solving skills.
* Ability to communicate effectively with both technical and non-technical users.
* Strong attention to detail and the ability to prioritize tasks effectively.
* Proficiency in the local language - German B2.