Description:
Compliance Agent Job Description
* Collect and review customer documents for KYC compliance.
* Verify the accuracy of submitted information and align inconsistencies.
* Communicate with clients via chat, email, and phone to request additional documents or clarify details.
* Provide first-line support to handle customer queries, complaints, and account verification needs.
* Ensure all required documentation is complete before submission for approval.
* Maintain accurate records of KYC documentation and client interactions.
* Coordinate with AML Compliance Officers to facilitate account approvals.
* Coordinate with Risk management team, withdrawal for document collection.
* Follow established policies and procedures to ensure regulatory compliance.
Requirements:
* Sharp attention to detail and excellent organizational skills.
* Fluent in German and English (written and spoken).
* advantage- polish speaking
* Strong communication skills to handle document requests, client queries, and complaints professionally.
* Capable of working efficiently with minimal supervision while collaborating with teams.
Offer: