At FORMEL SKIN, we're at the forefront of revolutionizing dermatology and reshaping the landscape of healthcare. Our mission is to establish a global online dermatology clinic, making highly effective dermatological treatments easily accessible to all. We've made significant strides, garnering support from some of Europe's most prominent health and consumer investors.
To date, we've successfully provided over one million treatments to our patients. Our dynamic team is passionate, ambitious, and brings a wealth of experience from successful health and consumer tech ventures. Based in Berlin, a city known for its vibrancy, we're committed to expanding our reach and impact, offering you the opportunity to be part of our exciting journey.
As a Strategic Operations Manager (m/f/d) at FORMEL SKIN, you will drive high-impact initiatives, enhance cross-functional processes, and directly work with the COO in scaling our business sustainably and strategically.
What you’ll be doing
* Strategic Project Management: Identify, plan, and implement key initiatives to enhance quality, efficiency, and cost-effectiveness, driving business improvement and customer satisfaction.
* Operational Steering & Forecasting: Oversee all operational departments (Medical Operations, Customer Care, Supply Chain Management, Patient Sales) by defining capacity needs, optimizing forecasts, and ensuring efficient resource allocation.
* Performance Analysis & Decision-Making: Evaluate key operational metrics and use data-driven insights to optimize performance and outcomes.
* Process Improvement & Workflow Optimization: Develop and implement robust workflows that enhance efficiency, scalability, and service quality.
* Team Leadership & Development: Mentor and build high-performing teams, fostering a culture of continuous improvement and operational excellence.
What you need to shine
* Relevant Experience: 3-4 years in top-tier consulting, plus exposure to startup environment.
* Analytical Strength: Strong analytical and problem-solving skills, with a pragmatic and hands-on approach.
* Decision-Making: Ability to make fast, independent decisions based on robust data analysis.
* Conceptional Skills: strong ability to understand and map out processes as well as improve them over time.
* Operational Expertise: Proficient in KPI tracking, demand forecasting, and process improvement methods.
* Language skills: fluent in English. German skills would be preferred.
* Bonus Skills: Programming or advanced analytics tools knowledge is a strong plus.
Why work with us
* High-impact role: As Strategic Operations Manager, you'll shape company-wide operations, drive cross-functional initiatives, and work directly with the COO—ideal for strategic thinkers with an execution mindset.
* Benefits to support you: 28 vacation days, a NAVIT or Urban Sports Club membership, employee discounts on our products, a personal development budget (starting at 1000EUR / year), hybrid work model (2 home office days) & a remote work allowance (4 weeks per year within the EU).
* Building a great team together: At FORMEL SKIN, we believe that building a great team and fostering strong interpersonal relationships are fundamental to our success. If you're passionate about collaborating with like-minded individuals, you'll appreciate our approach, which includes regular company events, a team event budget, and bonuses for employee referrals.
About Us
With FORMEL SKIN, we are building Germany's leading dermatological platform to provide patients with all skin problems immediate access to personalised medical treatments. Our team of experienced doctors and innovators work hard to treat, guide and support patients throughout their skin health journey. As a medical brand, we focus on clear and fast communication with our patients, confidence backed by our medical expertise and vast experience and commitment to everything we do. It is our mission to make dermatological care accessible to everyone - no matter how big or small the skin issue might be.Just as we seek to build out an inclusive dermatology service, we seek to build an inclusive workplace with exceptional individuals committed to a shared mission. FORMEL SKIN is an equal opportunity employer. We therefore welcome everyone to apply: people of any race, ethnicity, nationality and religion, LGBTQAI+ folks, individuals with disabilities (both seen and unseen), people of any age, or family status.