Join our dynamic team at The Baby Goats newest Cafe/Bar in Hamburg! We are currently seeking enthusiastic and dedicated individuals to join us as full-time staff members in our cafe and bar team. If you have a passion for providing exceptional customer service in a vibrant and welcoming environment, we want to hear from you. As part of our team, youll have the opportunity to showcase your skills, grow professionally, and be a part of creating great experiences for our guests. Apply now to become a valued member of The Baby Goat family!
Tasks
Core Roles and Responsibilities:
Customer Service: Provide exceptional customer service to all patrons, ensuring a welcoming and enjoyable experience.
* Food and Beverage Preparation: Prepare and serve a variety of coffee, beer, cocktails, and other beverages according to established recipes and standards.
* Maintaining Cleanliness: Maintain cleanliness and organisation of the cafe, bar, and dining areas, including regular cleaning of equipment and surfaces.
* Payment Handling - Processing payments from customers using the provided payment methods - cash and digital. Management of the cash draws.
* Menu Knowledge: Have a thorough understanding of the menu offerings, including ingredients, allergens, and preparation methods, to assist customers with their selections.
* Upselling: Proactively suggest additional items and upsell menu items to increase sales and enhance the customer experience.
* Compliance: Adhere to all health and safety regulations, food handling guidelines, and alcohol service laws to ensure a safe and legal environment for patrons and staff.
* Team Collaboration: Work collaboratively with other staff members to maintain a cohesive and efficient work environment.
Requirements
Required Skills and Abilities:
Excellent communication and interpersonal skills.
* You must be currently living in Germany to apply for this position. No working permits are availabe for this position.
* Strong multitasking abilities, with the capacity to handle multiple orders simultaneously.
* Attention to detail and ability to maintain high standards of cleanliness and hygiene.
* Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
* Flexibility to work varied shifts, including evenings, weekends, and holidays.
* Knowledge of coffee brewing techniques, beer varieties, and cocktail mixing is preferred but not required (training will be provided).
Qualifications and Key Features of the Role:
Previous experience in a similar role within the hospitality industry is desirable but not essential.
* 1 year experience in a similar position
* Experience in either bar service/cocktails or cafe/barista service
* Food handling experience
* Must be of legal age to serve alcohol in the respective jurisdiction.
* A passion for providing excellent customer service and creating memorable experiences for guests.
* Ability to work effectively both independently and as part of a team.
* Positive attitude and willingness to learn and grow within the role and the organisation.
Benefits
What can we offer you?
A permanent employment contract.
* A fun and sociable working environment.
* A contribution to your monthly Travel costs.
* Good tips and a monthly beer allowance.
* An insight to Craft Beer.