What is working at Bettermile like? We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities. We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg. We mean it when we say “cutting edge” and have a high level of creational freedom in our everyday work. You will be surrounded by like-minded, driven, skilled, and highly motivated people who are keen to be part of successful solutions. We mean diversity and we put it in numbers: 29 languages, 32 nationalities, 42% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us. Remote work from anywhere for up to 12 weeks in total in a year. Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them. Outstanding flexibility we are proud of – and of course, the best colleagues in the world You will be taking care of Collaborate with the team as a key point of contact to address user needs and concerns. Collect insights and feedback from users through surveys, interviews, and behavioral data analysis, contributing to the continuous improvement of our app. Create and evaluate overviews, reports, and analyses (e.g., user behavior and performance). Take responsibility for your own projects quickly, with the support of your team. Present findings and updates via tools like PowerPoint or Miro to inform and align stakeholders. Act as a bridge between users and developers, ensuring insights and feedback are translated into actionable improvements. You check these boxes You possess strong analytical skills, reliability, and initiative. You are a team player with excellent communication and organizational skills, and you quickly grasp complex concepts. You have advanced knowledge of MS Office (Excel, PowerPoint, etc.) and are fluent in Polish (C2) and English (minimum B2). You have an interest in digital innovations, technical topics, and process optimization. You are enrolled in a relevant field such as business administration, economics, information management, or logistics, and are motivated to learn and grow. More important to us than the right degree, however, is that you are motivated It is awesome if you also have Experience with support tools like Jira. Knowledge of additional languages (e.g. German, Romanian, Bulgarian). Take your chance Take your chance and step to the forefront of changing a rapidly growing industry with your contribution. You will take responsibility quickly, however, supported by mentors at all times. We provide an open corporate culture based on sharing and learning, equal footing collaboration, and short decision-making. About us With Bettermile no more delivery is as usual. We transform last-mile logistics to boost productivity and create an exceptional delivery experience. This is why we provide a geo-based and AI-powered SaaS product suite for dynamic, multi-constraint, many-stop address processing, routing, and navigation. We're setting a new standard for the last mile. And raising the bar for the delivery industry. All thanks to our seasoned, international team of tech enthusiasts and logistics experts and a truly dynamic product suite.