The Retail and Private Banking department is looking for an energetic, creative and delivery orientedbusiness manager (Chief of Staff) to support the Head of Retail and Private Banking and his Management Team. Roles and responsibilities OurBusiness Manager: Acts as a partner and sounding board to the MT Assists in and drives large and complex projects, initiating improvement and remediation activities Provide support and coordinate with stakeholders in the Retail and Private Bank transformation Pro actively recommends and implements improvements Prepares communications and presentations for various key stakeholders and therefore has excellent powerpoint and excel skills Prepares, minutes and facilitates MT meetings and employee gatherings Ensures representation, compliancy to and protection against non financial risks How to succeed in this role You: Are fluent in written and spoken English Have a masters degree or equivalent Are a superb communicator, creating inspiring presentations and short, concise briefings Pro actively build relationships with internal & external stakeholders Have the ability to value different perspectives, thinking critical and independently Can handle change, are a self starter combining this with excellent organizational skills, a structured way of working and attention to detail Have the ability to identify problems. Discussing and solving them with the Retail MT Have strong analytical & reading skills, able to understand, digest & interpret quickly Have the ability to get people on board, being thorough and persuasive Operating in the Grand Duchy of Luxembourg since 1960 and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our customers a wide range of solutions. ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. There has never been a more interesting time to work at ING. Were on a journey thats centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. Were proud of that!