Join a dynamic team as a Billing & Collection Manager, where your expertise will drive financial performance and operational excellence! In this pivotal role, you'll lead and mentor a dedicated billing team, oversee compliance, and enhance billing practices. With your keen analytical skills and proficiency in financial systems, you'll streamline billing cycles and foster collaboration across departments. Located within an international environment, this is your chance to influence key processes and elevate efficiency while advancing your career. If you're ready to make a significant impact in a thriving organization, we want to hear from you!
Description
* As the Billing & Collection Manager, your primary responsibilities include overseeing the day-to-day performance of the billing team while ensuring compliance with the organization's standards.
* Lead, manage, and evaluate the performance of the billing team by monitoring workloads and ensuring an effective team structure.
* Provide coaching to team members to meet billing and WIP KPIs, and conduct monthly performance reviews to address areas of concern.
* Oversee the onboarding and training of new Billing Officers, ensuring they are equipped with the necessary skills and knowledge through updated training materials.
* Serve as the main point of contact for billing-related inquiries from Partners, understanding business drivers and their impact on financial performance.
* Assist senior management (Regional Working Capital Manager, Head of Finance) and Fee Earners/Partners with ad-hoc billing tasks.
* Ensure timely, accurate, and compliant management of WIP and billing cycles, implementing strategies to reduce the WIP to Cash cycle.
* Collaborate with Location heads to establish regular billing patterns, enabling accurate forecasting and resolution of billing-related group issues.
* Analyze WIP and billing performance with Partner groups to identify and implement enhancements in billing practices.
* Act as a key point of contact for Billing Officers to escalate complex billing issues to the appropriate stakeholders.
* Coordinate resolution of both technical and non-technical billing queries, ensuring engagement with senior stakeholders where necessary.
* Provide detailed analysis on WIP management to identify inefficiencies in billing practices, driving the implementation of improvements accordingly.
* Ensure all billing activities adhere to the firm's standards and guidelines.
* Work collaboratively with Collectors to manage unpaid invoices and aged receivables, supporting effective follow-up to meet collection targets.
* Identify and implement local process improvements to enhance efficiency and achieve office KPIs, including developing standard and ad-hoc reports and dashboards.
Profile
* In-depth knowledge of billing processes, ensuring timely and accurate billing cycles.
* Proficiency in credit control and resolving billing issues.
* Experience in analyzing financial data and generating reports and dashboards (preferred but not required).
* Excellent communication and interpersonal skills for effective collaboration with Partners, Finance colleagues, and stakeholders to drive performance improvement.
* Exceptional organizational and time management skills to prioritize tasks and meet deadlines effectively.
* Strong management abilities, with the capacity to guide and manage a team of Billing Officers (previous team management experience is optional).
* Commitment to maintaining high standards of quality in service delivery, with a proven ability to implement processes to ensure consistency and reliability in billing operations.
* Experience in quality assurance or process improvement is advantageous but not required.
* Experience in supporting or driving process improvements and efficiency is preferred but not required.
* Sufficient knowledge of local VAT standards and guidelines, with an emphasis on accuracy and compliance in billing activities.
* Experienced in using financial systems and software for billing and invoicing, such as SAP S/4HANA, Concur, Service Now, E-Billing Platforms, and MS Office Suite.
* 5+ years of experience in billing or finance roles, preferably within a professional services or legal environment.
* Proficient in English and French, facilitating communication in multilingual environments.
Offer
Our client is offering you an exciting opportunity in an international environment.