Tätigkeitsbereich:SonstigesFachabteilung:Kundendienst PKW/VANS NürnbergGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz Niederlassung Nürnberg, NürnbergStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3BE5Arbeitszeit:Vollzeit Join usAufgaben
Whether passenger cars or vans - at the Mercedes-Benz branches, we are true professionals when it comes to selling and servicing our vehicles.
We are there for our customers in person at the dealership and have several thousand employees at many locations in Germany.
The following general conditions apply:
- Working hours: full-time .0 hours per week
- Target pay group: EG 9 - during the induction period, the classification is based on the current induction status
Does your heart beat for Mercedes-Benz? Then become part of our service team! We offer you more than just a job:
1. an attractive salary plus special company benefits such as vacation pay
2. a regulated working time model within the framework of a -hour week regulated by collective agreement
3. days annual leave with a 5-day week
4. paid time off for important family events (e.g. wedding)
5. extensive qualification opportunities
6. individual development opportunities
7. an employer-financed company pension scheme
8. an in-house company health insurance fund with attractive health promotion Regular health days with health checks
9. attractive annual car purchase and rental models via the company employee business
10. discounted purchase of Mercedes-Benz Group shares as well as a free custody account at Deutsche Bank and much more.
Your tasks:
11. first point of contact for our workshop customers
12. Record vehicle and order data
13. Accept and process vehicles digitally (photo box, telediagnosis, service lead)
14. Pre-qualify, create and process repair orders in the system
15. Prepare vehicles for workshop processing if required
16. Track completion dates and inform customers promptly
17. Carry out vehicle handovers including invoice declaration
18. Explain vehicle and system functions (Mercedes-Me etc.) to our customers
19. Ensure a smooth process within the service team
Qualifikationen
20. completed commercial or technical vocational training
21. strong interpersonal skills and a high level of customer and service orientation
22. competent, confident and friendly demeanor
23. Ability to work in a team
24. Flexibility in organizing your working hours
25. good comprehension skills, including the use of current IT systems
26. The ability to create Mercedes moments and a lasting, resilient and professional customer relationship
For us, it's not just your qualifications that count, it should also be a good fit on a personal level!
If reliability, collegiality and customer orientation are just as important to you as they are to us, then we look forward to receiving your application!
We particularly welcome online applications from severely disabled persons and persons with equivalent disabilities directly in response to this job advertisement.
Please understand that we no longer accept paper applications and that there is no entitlement to return postage.
BenefitsEssenszulagenMitarbeiterhandy möglichMitarbeiterrabatte möglichMitarbeiterbeteiligung möglichMitarbeiter EventsCoachingFlexible Arbeitszeit möglichHybrides Arbeiten möglichGesundheitsmaßnahmenBetriebliche AltersversorgungMobilitätsangeboteBetriebsarztGute AnbindungBarrierefreiheitKinderbetreuung
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