Incident & Problem Manager (m/f/x)
02. Open
Experienced
IT-Jobs: Supply Chain & Logistics
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Germany (DE)
SAP.png
https://jobs.cdn-aldi-sued.de/video/.mp4
https://jobs.cdn-aldi-sued.de/video/.jpg
full-time
nach Vereinbarung
[ALDI SÜD]
Incident & Problem Manager (m/f/x) (ID:471295)
Info text
At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.
Your Job
What you give your best for.
* Overseeing the management of incidents and problems within the IT service framework for SAP services, ensuring compliance with SLAs
* Managing operational issues related to your product on behalf of national departments and stakeholders
* Monitoring incidents and problems; developing strategies to optimise product stability, particularly in the area of monitoring
* Collaborating closely with feature teams to effectively resolve operational malfunctions and incidents
* Reporting to stakeholders during critical incidents and providing relevant status updates
* Contributing creative ideas to enhance continuous product stability
* Facilitating problem management meetings and reviews to identify trends, develop preventive measures and ensure adherence to ITIL best practices
* Generating and maintaining reports on product stability and incident management performance
Your Profile
What you should have.
* Experience working in support as an incident or problem manager in an agile environment, ideally in the area of SAP Retail
* Agile mindset, persuasiveness, decisiveness and good communication skills
* Ability to work under pressure and manage multiple priorities
* Proficient use of IT service management tools and software
* Experience working with ticketing tools, e.g. ServiceNow
* Fluent English
Your Benefits
How we value your work.
* Mobile working within Germany and flexible working hours
* State-of-the-art technologies
* Attractive remuneration as well as holiday and Christmas bonuses
* Future-oriented training and development
* Modular onboarding and buddy
* Health activities
Your Tech Stack
What you work with, among other things.
* M365
* SAP F&R / UDF / S4HANA
* IS Retail
* ServiceNow
Find out more at or apply now and become part of a team in which everyone contributes to the common success!
If you have any questions, please send us an email to: it.recruiting@aldi-sued.com
Regardless of the texts and images in our recruiting materials, we emphasize that everyone is equally welcome at ALDI SÜD.