Introduction Sentence
For Hamburg Headquarters we are recruiting a
Your new job includes
As a Senior IT Service Manager (m/f/d) Business Solutions at our family-run company, you will ensure the high quality and reliability of our IT services as well as effective incident and problem management.
In particular, you will
* monitor daily IT operations, optimize existing processes, develop and enhance service management
* ensure continuous monitoring of service performance, manage incidents and ensure the availability and reliability of IT services
* guarantee and coordinate smooth incident and problem management, including root cause analysis, minimizing business impact and ensuring timely resolution
* manage our (inter-)national external IT service providers and ensure compliance with SLAs
* collaborate with application managers and various IT teams (network, application support) to coordinate service delivery and resolve issues
Preferred Profile
* A successfully completed degree in Business Administration or a similar field, along with extensive experience in IT service management and managing external IT service providers
* Broad technical all-round knowledge, basic knowledge of application and enterprise architectures and solid expertise in (agile) project management methods
* Excellent English and business-fluent German skills, both written and spoken
* Ability to analyze complex problems, find solutions and offer them
* You remain calm in critical situations and, through your strong communication skills and intercultural competence, find efficient solutions together with your interfaces
* You work customer-oriented and focus on the needs and requirements of your internal and external customers
If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.
Closure
Are you interested? Good! Apply stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Birgit Hornung at career@gebr-heinemann.de.
We welcome all people regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.
Competencies