Your Strategic Partner for HR, Payroll & Headhunting Solutions
🚀 We are pleased to present an exciting opportunity for a talented professional to become part of our team as a Workforce Scheduling Analyst. This essential role involves creating efficient schedules that maximise productivity while ensuring employee satisfaction. The successful candidate will bring excellent analytical skills, a keen attention to detail, and a proactive approach to workforce management to our dynamic organisation.
Location: Essen, Germany
Responsibilities:
* Design and manage detailed schedules, incorporating team needs such as training, coaching, feedback sessions, and future resource planning.
* Resolve scheduling conflicts and propose solutions to accommodate team members’ or clients’ special requests and concerns.
* Collaborate with key operational stakeholders to schedule activities, including handling unplanned and planned absences or downtime.
* Provide weekly staffing forecasts to support effective planning and resource allocation.
* Maintain accurate employee records in the scheduling system, including skills, scheduling agreements, time-off balances, and contract details.
* Develop client-focused schedules that address training, coaching, performance feedback, and anticipated team requirements.
* Analyze workload patterns and use workforce management tools to determine staffing needs based on historical trends.
* Identify and address discrepancies between actual and expected workload patterns, recommending adjustments as necessary.
* Monitor team trends, such as attrition, to identify and mitigate potential resource planning issues.
* Coordinate key activities with operational contacts to ensure efficient workflows.
* Provide realistic and actionable staffing plans based on current workforce availability and performance metrics.
* Share weekly staffing projections to ensure the team is prepared for upcoming demands.
Requirements:
* Native or fluent English proficiency (C1 level), with excellent written and spoken communication skills.
* Minimum of 2 years of experience in a customer service or call center environment, with at least 1 year in workforce management preferred.
* Familiarity with workforce management processes, including staffing forecasts, scheduling, and performance metrics, is advantageous.
* Proficiency in Google Suite (e.g., Sheets, Slides) and Microsoft Office (e.g., Word, Excel).
* Knowledge of local labor laws and regulations related to scheduling and workforce management is a plus.
* Strong problem-solving and decision-making skills, particularly in scheduling and resource allocation.
Offer:
* Relocation assistance provided.
* Private health insurance available after the probation period.
* Work in a vibrant and multicultural team environment.
* Regular fruit deliveries and complimentary drinks to promote a healthy lifestyle.
* Employee wellness programs, including discounts and partnerships with fitness centers, restaurants, and beauty services.
Our Core values at TheHRchapter
✔️ Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.
✔️ Candidate experience: Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.
✔️ Talented pool: We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.
✔️ Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.
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