J ob Title : Relocation Readiness Assistant Location : ACS Kleber Kaserne, Building 3210, Kaiserslautern, Germany Job Type : Full Time Schedule : 8 : 0 0am - 1 7 :00pm (CET) 34 hours a week Qualifications: Education : Associate degree or equivalent education required High School Diploma at a minimum Experience : One (1) year of information & referral or one (1) year customer service experience. Three (3) years of customer service experience may substitute for education. Must be a DoD ID card holder. Must be able to obtain the required background checks within 30 days Proficient in English (speaking, reading, and writing) for clear communication with colleagues, supervisors, and clients. Strong customer service skills with the ability to handle a variety of client needs in a busy environment. Proficient in Microsoft Office Suite (Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel). Strong automation skills, including word processing and general office technology. Ability to present information clearly both in oral and written formats. Strong time management and records management skills. Duties: Relocation Assistance : Provide a full range of ongoing and specialized relocation services, information, and assistance to incoming and outgoing members of USAG Rheinland -Pfalz. Manage Lending Closet : Oversee and manage the ACS Kleber Barracks Lending Closet, including preparing requests, issuing/receiving items, and organizing according to Standard Operating Procedures (SOP). Committee Support : Support the Relocation Assistance Coordination Committee (RACC). Administrative Support : Maintain and update community and local resource information. Handle record-keeping, filing, and office automation tasks (e.g., copier, scanner, fax). Ensure ACS information and flyers are current and properly displayed. Provide support during in-processing and out-processing of military members and their families. Follow up with customers and refer them to relevant programs. Input client data and statistics into the Client Tracking System (CTS) daily. Job Posted by ApplicantPro